Maxis disapointed me again

Do you encounter bad customer service at your service provider? such as bank, restaurant, telco, hotel, bla bla bla…

Again and again, this Maxis again make me hot temper to them~ *~Ahrrrr~*

2 month ago when i receive my Maxis Boardband bill, usually is RM68.00 without other charges, but that particular month, it charges me RM69.52, and I have call their service center 1800 82 2000 for complaint.

The help desk said will pass this case to their billing dept, and will call back shortly…. The so called “”””shortly”””” took me 2 month and no news at all~

This is the bill I receive 2 month ago, previous balance is all nice. But the monthly charges suddenly increase to RM69.52. And see the “other charges” and the “discount and rebate“. Every month also have different figure, I don’t know how their IT department work~….. TIPU MAKAN tau MAKAN ULAR (no skill or lazy)

When I receive my latest bill this month (below), It stated that RM68.00 but balance forward RM1.52, total is RM69.52 (Previously month I just paid RM68.00 and purposely owe them RM1.52)

And I cant stand any more and call them today, a guy name Mr.J answer my call

Me: I having this problem….last month i call before….no reply…. pls check for me…

Mr.J: Hold on for a second, I check for you… *~wait 5 min to hear the LOVELY song~*

Mr.J: Sorry for keep you waiting, yes, your charges is RM69.52, this is the amount you need to pay.

Me: I think you not understand me… *~explain again~*

Mr.J: Yes, this is the charges…*~explain how they charges, split one by one told me..bla bla bla~*

Me: I don care how you charges, I only know that Maxis suppose to charge me RM68.00, that all for every month.

Mr.J: Pls hold on, let me double confirm *~LOVE song again, 5 min wait~*

HERE come the ridiculous part

Mr.J: Sorry for keep you waiting, do you make complaint that your service have problem recently?

Me: Yes, I do, I forgot when, just recently…

Mr.J: Yes, this is the rebate for your service interruption, you need to pay RM1.52 for this month only

Me: *~What the heck you are talking about… PAID RM1.52 must well no need to pay~ I ask my reader each person throw you 1 cent also cover the RM1.52~* Are you sure, but my latest bill not stated RM1.52, is RM69.52 leh~

Mr.J: Sorry for that, let me check again *~ Hear the LOVELY song again for 5 min~*

Mr.J: Sorry, I will pass this case to the related dept and they will contact you shortly.

Me: Ya, sure, Please~ and thank you very much.

Is this call help desk? Why help desk without knowledge one???~ Why we paid Maxis so much and they do have this lousy service.

I need to send email to their HR dept and ask them do they know how to use the HRDF (HR development’s fund), why did not give their employees training.

Previous post about Maxis Lousy service:
Maxis lousy service
Maxis Suxxx Again

19 Responses to “Maxis disapointed me again”

  1. lukxiufung November 2, 2007 at 1:46 am #

    hahha. i experienced too, i am waiting for the deposit cheque for more than 6 weeks already….they keep saying it is in process….

  2. Mitz November 2, 2007 at 12:11 pm #

    maxis really suck! I hate them too, that why i use DIgi all the way

  3. 宝茹 November 2, 2007 at 12:13 pm #

    Poor…poor you…

    I hate those LOVELY songs~~

  4. calvyn November 2, 2007 at 11:38 pm #

    so far 2 day already still never get their respond… bad service

  5. CypherHackz November 3, 2007 at 2:06 am #

    I hope that Celcom will not follow Maxis attitude. So far I satisfied with Celcom services but the speed sometime is lower than 80kbps. Btw is your speed maintain at 384kbps?

  6. kristinaQ November 3, 2007 at 7:54 am #

    Ughh.. it’s so irritating to have a problem when the HELP department you need to contact really does everything but..

    Hope you get this straightened out! 🙂

  7. Kitkat November 4, 2007 at 1:02 am #

    How’s Maxis Broadband? Good or not??? 🙂
    By the way, need your help on a Streamyx broadband, rounter, multiple computers setup… please check my blog if you have time.

    Thanks.

  8. liciece December 16, 2007 at 12:51 am #

    Hehe…for me,my experience tells me that there is no ‘call back’ from customer service;there is no ‘skill’ to solve any problem of complaints.What I only know is that I will spend more money on making calls to customer service and seldom to have any rebate.

  9. calvyn December 16, 2007 at 11:24 pm #

    liciece > 1 think i very disagree with MAXIS, call to cust service also need to PAY

    DIGI no need one, some more you may call them chit chat if you feel bored… ;P

  10. liciece December 17, 2007 at 12:35 am #

    I don’t think I will enjoy that period of time.No one will be,right? 😀

  11. Affuan March 13, 2008 at 11:06 am #

    I call this “help desk” a “stupid desk”. Anyone wants to object? 😀

  12. Karen March 18, 2009 at 3:12 pm #

    Maxis customer service are lousy, they gave me
    the wrong info. I called them up but they ask to call back, reason busy!!!! worse, is that they give me the wrong contract ending date of the h/phone service and wrong amount of panelty charges. Hope that they can retrain their customer service department. Do not ask your customer to call back. Must give the correct info don’t just simply bla bla bla and we get all the wrong info!!!!

  13. stranger March 29, 2009 at 1:46 pm #

    uh i hate them too..no wonder they have stupid adds for jobs and they just simply hire anyone people to work for them. totally no quality. hope they just bankrupt and die.so totally hate em!

  14. Sunny May 24, 2010 at 5:49 pm #

    Maxis is a big bully, and are conning us. I have received over RM300 for data charges, when I donot use it. I called them but they insisted I have used it . I said ok , there is nothing I can do, so I said deactivate all my 3G on my phone. Guess what my next bill comes and there is RM400 on data charges. Called again, and guess what is their reply…have not been deactivated as it will take over a month to deactivate….I am lost what to do

  15. Affuan.org May 26, 2010 at 11:04 am #

    That was really ‘help’ful. :p

  16. enoch July 26, 2010 at 1:06 pm #

    I agree with all of u guys.Maxis Sucks.I have been waiting for my refund of my deposit since 3 months.They want to use public money to roll and become rich.Need to teach them a lesson.

  17. mimie January 13, 2011 at 12:45 am #

    hey damn maxis,please stop diverting my browser to your dumb launchpad,wasting my time and money,i pay for it monthly,without any reason you keep diverting to your no quality page..issit the dirty way to promote your pity page..your service is suck then you make worst with the diverting thing..better you doing something better to improve your coverage than annoying your own customer with your heavy loaded mylaunchpad page..

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