The easiest and most user friendly IT Service Management methodologies is no other then the ITIL. ITIL or known to be ‘The Information Technology Infrastructure Library is becoming one of the prominent standards for IT Service Management structure, since it incorporates a border range of ‘IT Best Practise’ which involves COBIT (Control OBjectives for Information and related Technology), CMMI (Capability Maturity Model Integration) for development and executive improvement, and Project Management Professional (PMP). In which all are professional certificated. The evolvement of ITIL changes each year with the evolution of IT technology. The main objective of this system is to built, equipped and keep managers ahead on information about the growth and advancement of Information Technology.


ITIL so called The Information Technology Infrastructure Library, equipped an organisation with a complete set of ideas, responsibilities, checklist and plans which are essential in the governing of its IT infrastructure, and such framework includes, all methods used in the assistance of the IT performance, along with the demonstration of conformity within a fixed rules and regulations. It creates a backbone to an organisation because an organisation’s IT strategy and business plan have to move coherently in order to achieve the maximum productivity and performance.

ITIL training represents the exercise of a proactive management skill in the recognition of optimal IT infrastructure, in order to portray a consistent, trustworthy and endless enhancement services in an organisation. Its core intention is to determine the management processes, and to govern and manage the relevant interfaces (i.e. department, employees) in an organisation; as to guarantee the consistency of IT accessibility, trustworthiness and uniformity through the monitoring process. The biggest concern of an organisation is the monitoring and supervision of incurred overhead cost, but with ITIL system, such can be done effortlessly.

With the increasing demand on the ITIL training, several distinguish advantages can be highlighted. The most outstanding achievement of ITIL is that it proves to generate higher profits and promote positive inflow of revenue to an organisation, since the organisation have an exceptional chance to meliorate the Information Technology services which improve the efficiency of workers in their everyday job. The objective of fulfilling the interest and needs of the customers can also be done fluently.

Besides, ITIL training had generated other clear benefits to an organisation such as the increase in productivity level, the improvement seen in working ability of the employees within the organisation as well as the maintenance of competency on the improvements made. As a result, many organisations had chosen to have an ITIL certification in order to outshine their competitors in the market. Also, long term ITIL practises had proven to save more monetary means as unnecessary or impractical IT business expenditure can be discarded. Therefore, by encouraging business personnel to take part in the ITIL training to obtain the ITIL certification is necessary as it will generate more good than harm to an organisation.